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The Last Outpost

Member Services => Engineering => Resolved Support Requests => Topic started by: Arron Dominion on July 12, 2020, 11:00:57 AM

Title: [RESOLVED] RPG-X Total Loss of Server Connection around 2-5 Minutes into Session
Post by: Arron Dominion on July 12, 2020, 11:00:57 AM
Hello,

I just re-installed RPG-X Ultimate Edition in addition to the Asteria pack.  Last night was my first attempt to RP in forever, and I was not able to stay connected without losing connection forcing a disconnect and reconnect or RPG-X restart.

My internet setup isn't the most straight forward.  I have a Comcast unit hooking up to a Netgear router hooking up to another Netgear router that has an ethernet cable going to the desktop having this issue. 

Here is what I have done so far:
- Placed inbound/outbound rules for Windows Firewall on Port 27960
- Placed inbound/outbound rules for Windows Firewall for the application RPG-X
- Port Forwarded 27960 on the Comcast unit
- Port Forwarded 27960 on the first Netgear router

Anyone have any ideas what else to try?

Thank you,

Arron Dominion
Title: Re: RPG-X Total Loss of Server Connection around 2-5 Minutes into Session
Post by: Callum603 on July 12, 2020, 01:34:51 PM
Which server were you while having this issue. I can pull the logs and see if there's anything there to help pin point what was happening.

I'd also check that something like Steam wasn't updating at the time potentially causing network issues.
Title: Re: RPG-X Total Loss of Server Connection around 2-5 Minutes into Session
Post by: Arron Dominion on July 12, 2020, 03:32:21 PM
spicy.last-outpost.net

It was around 12 AM EST.  I was connecting as OPS T'Kal.

Steam was not updating at the time.  I did have both Discord and Teamspeak actively on in the background while attempting to stay connected on RPG-X.  Also have GOG Galaxy 2.0, and MusicBee typically running in the background minimized.
Title: Re: RPG-X Total Loss of Server Connection around 2-5 Minutes into Session
Post by: Arron Dominion on July 12, 2020, 06:28:59 PM
This issue also happens on the London server. 

I did a re-install to place RPG-X on my OS Drive (C: under Raid 0 SSD).  No effect.
Title: Re: RPG-X Total Loss of Server Connection around 2-5 Minutes into Session
Post by: Arron Dominion on July 13, 2020, 12:51:50 AM
Update:

Connect was stable when using my Microsoft Surface Pro with RPG-X on my Comcast Wi-Fi connection.  The issue is either with the first Netgear router or the second Netgear router.  Going to run RPG-X off of the Surface I think until I can figure out what to try with those Netgear routers.
Title: Re: RPG-X Total Loss of Server Connection around 2-5 Minutes into Session
Post by: Callum603 on July 13, 2020, 01:17:54 AM
Are you able to test by trying with just one router in use?

I don't see why such a setup should cause an issue with the game if the second router is just more or less being used as a switch.

Might be worth seeing if either router has any logs that might be of use tracking down why the connection drops
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